FAQ

💰 How the $10K Guarantee Works

The $10K Guarantee is a satisfaction promise that protects you when working with an agent referred through 10KGuarantee.com. If you're not happy with the service you receive, you may qualify for a refund or rebate—up to $10,000.

✅ Step-by-Step:

1. Choose a 10K Guarantee Agent
   Sign a Buyer Broker Agreement or Listing Agreement with a licensed agent affiliated with 10KGuarantee.com.

2. Complete a Real Estate Transaction
   You must successfully close on a property (buy or sell) through your 10K Guarantee agent.

3. Not Satisfied? Request a Refund or Rebate
   If the agent didn’t meet expectations, you may request a refund or rebate—up to $10,000.

   • Refunds come from the agent’s commission

   • Requests must be submitted before closing or before the final settlement statement is prepared

🔒 Funded Through Commissions — Not a Gimmick

The refund or rebate is issued from the agent’s earned commission, or it can be in the form of a reduction in the commission paid to the agent.
The minimum commission required to qualify for participation in the program is at least 1.5%.

🛑 Important Notes:

• Not a coupon or automatic discount

• Applies to service quality, not to home condition or market performance

• All rebates are processed legally through escrow in accordance with Arizona law.

🎯 Bottom Line:

If your agent doesn’t deliver the professional service you deserve, you’re protected—up to $10,000. It’s accountability you can count on.

Want to know more about the Guarantee? Visit 10K Guarantee Terms & Conditions.

• • The 10K Guarantee is tied to the primary service of buying and selling real estate. It encompasses the real estate agent's responsibilities, including their expertise, knowledge of services, understanding of market inventory, processes, contracts, communication, negotiations, overall real estate guidance, follow-ups, and other services related to buying and selling real estate.

• • To qualify for a refund or rebate:
    • The client must engage the services of a licensed real estate agent affiliated with 10KGuarantee.com and successfully close on the property with said agent.
    • The client retains the right to transfer representation to another licensed real estate agent within 10KGuarantee at any time prior to entering into a legally binding purchase contract.

• • The 10K Guarantee applies to all home buyer and seller real estate services provided by your 10KGuarantee agent.

• It does notcover any property-related issues, including but not limited to structural defects, damage, or any other condition of the home.
• This guarantee excludes any decisions made by the buyer, including location, size, price or other particulars, regarding the home. 
• It does notextend to the services of third parties outside the agent’s control, such as loan officers, home inspectors, title companies, or other service providers.
• The guarantee is not intended as a discounton agent services but rather as a commitment to service excellence.

• • The guaranteed outcome is subjective and based on your satisfaction with the service quality provided by your 10KGuarantee agent. In the event of a dispute regarding service quality, consideration will favor the client, as our primary goal is to foster trust and confidence in our agents’ services.

• • Any requests for a refund or rebate must be submitted prior to the title company preparing the final settlement statements to ensure proper documentation and disclosure. This typically occurs 2 to 5 days before closing.

Yes and no. The 10K Guarantee is not intended to be used for negotiating commissions, but it can serve as a fallback if you are not satisfied with your agent's services.  Buyers and sellers can negotiate commissions when they initiate a business relationship. For homebuyers, a formal buyer broker to show or an exclusive right must be discussed and agreed upon before previewing properties. For sellers, commissions are discussed and agreed upon in the listing agreement

• • If you are not happy with the services provided by your 10KGuarantee agent, then you must submit a written request for a refund/rebate to your agent, along with a general reason for the request, before the title/escrow company prepares the settlement statements (usually 2 to 5 days before closing).

• The maximum refund/rebate is $10,000.
• Unless otherwise specified, the agent is entitled to receive a minimum commission of 1.5% of the final sales price of the property.
• You may request or negotiate with your 10KGuarantee agent for an agreeable refund/rebate.

Click here to visit the terms and conditions page.

This website is designed to give you the freedom to collaborate with multiple agents until you find the perfect match. Until you're confident in your choice, we suggest signing only "Buyer Broker Agreement to Show" forms. When you're ready to commit, you and your selected agent can complete a Buyer Broker Exclusive Employment Agreement (BBEEA).

With our $10K Guarantee, you can switch agents anytime, provided your new agent is listed on this website and you include the recommended language in the BBEEA, as outlined on the Buyer Broker Agreement page.

If you choose to work with agents outside of this website, your ability to engage multiple agents will depend on the agreements you sign. To avoid potential issues with double commissions, it's essential to thoroughly review and understand the terms of each contract.

To maintain eligibility for the $10K Guarantee, be sure to choose and close with agent from this website.

❓ Can I choose my own agent or are they assigned?

Yes, you can choose your own agent!
At 10KGuarantee.com, we believe in giving you control. You can browse our participating agents and select the one that feels like the best fit for your needs. You're also welcome to “test drive” an agent before committing.

If you’re not sure who to choose, we’re happy to make a recommendation based on your goals, location, and timeline—but you’re never locked in or randomly assigned.

You also have the freedom to switch to another participating agent at any time before entering a binding contract.

Refund Definition: A refund is the return of money to a buyer when a product or service is unsatisfactory, defective, or canceled.

Rebate Definition: A rebate is a partial return of money to a buyer as an incentive or reward for making a purchase.

For the sake of $10KGuarantee.com it is a Promotional Guarantee. 

Key Points About Commission Refunds in Arizona:

1. Broker Approval Required:

   • Only the broker can authorize commission refunds or rebates, as agents work under their broker's license.
   • The refund must come from the broker’s commission, not directly from the agent.

2. Full Disclosure:

   • The rebate must be disclosed in writing to all parties involved in the transaction, including the buyer, seller, and any lenders.
   • Some lenders may have restrictions on rebates, especially if they affect the buyer’s closing costs.

3. No Misrepresentation:

   • The rebate cannot be misrepresented as part of the sale price or used to manipulate financing.
   • It must be a transparent transaction and clearly outlined in the settlement statement (HUD-1 or Closing Disclosure).

4. Legal and Ethical Compliance:

   • The refund must comply with RESPA (Real Estate Settlement Procedures Act) regulations, meaning no kickbacks or referral fees are involved unless properly disclosed.
   • Ensure the refund does not violate Arizona Department of Real Estate rules or MLS regulations.

Yes, before previewing homes, you must sign one of two different forms.  Refer to Buyer Broker Agreements.

• Go to View Homes. Enter the property's City to find an agent. Then, contact one of the agents directly until you find one who is available. 
• Alternatively, have an agent you prefer and have already contacted that you can call on a moment's notice to show properties.

You can reach our customer support team via the "Contact Us" page on our website.